--- title: Hudson Kitchenware: AI Agent for E-commerce description: We integrated an AI agent that handles WhatsApp customer service into Hudson Kitchenware's Shopify stores in Mexico and Uruguay built and deployed in one day. --- # Hudson Kitchenware: AI Agent for E-commerce We integrated an AI customer service agent into Hudson Kitchenware's Shopify stores in Mexico and Uruguay, so WhatsApp inquiries no longer depend on manual follow-up. - **Client**: [Hudson Kitchenware](https://hudsoncocina.com.mx/) - **Industries**: [Retail and e-commerce](https://www.tupaca.com/en/industries/retail-ecommerce) - **Services**: E-commerce, AI - **Timeline**: Feb 2026 - **Team**: A PM and a developer - **Technologies used in this project**: [Shopify](https://www.tupaca.com/en/technologies/shopify), Chatty, WhatsApp > An AI agent answering Hudson Kitchenware's customers on WhatsApp in Mexico and Uruguay ## The challenge Hudson Kitchenware, a kitchenware brand, was getting WhatsApp inquiries through its online stores in Mexico and Uruguay, and its team followed up on each one by hand. It needed an AI agent to handle that first response. ## Our solution We integrated an AI customer service agent into both Shopify stores: - Chatty's AI agent integrated into the Mexico and Uruguay stores - A floating WhatsApp button on the Uruguay store, which didn't have one - Customer service set up per country, each with its own number - A guide so the Hudson Kitchenware team can manage the agent's messages from the Chatty dashboard ## The result - WhatsApp inquiries answered first by an AI agent, with no manual follow-up - Automated customer service in two countries, managed from one platform - A team that can adjust the agent's messages on its own - The integration live in one day, once we had access ## Key figures - 2 stores — on Shopify, in Mexico and Uruguay - 72 h — from our first conversation to live in both stores - 2 people — on an agile team: a PM and a developer ## One number per country Each country needed its own WhatsApp number, so we set up customer service for Mexico and Uruguay separately. When Uruguay later added a new number, the change went through without touching the Mexico store. ## Testimonials > I want to share how satisfied we are with Tupaca's services. Choosing Tupaca as our IT services provider has been one of the best decisions we've made. Tupaca helped us scale our development team quickly, bringing in strong talent efficiently, which allowed us to hit every goal we set. Tupaca is more than a vendor — it has become a true strategic partner for our company. We deeply value their commitment and outstanding work. > > — José Jones, Sr Manager Software Engineer, The Walt Disney Company > Tupaca helped us quickly bring in strong talent with exactly the right technical skills at a pivotal moment, while we were building La Nación's data engineering team. From day one they showed a deep understanding of what we needed, which gave our team a solid foundation to succeed. > > — Gonzalo Leon, Head of Data Architecture, La Nación > Working with Tupaca has been a great experience. The team truly understood what we needed and delivered an e-commerce platform that has streamlined our operations and grown our online sales. > > — Sebastián Jovanovich, General Manager, Sofitel La Reserva Cardales > Tupaca has been our development partner for three years, giving us a great team: senior professionals who are also great people, committed every single day. I'm happy to say we're not two teams — we're one. > > — Claudia Yorio, Regional IT Manager, Essen > Tupaca understood our specific needs from day one and helped us build a team that truly complements our in-house capabilities. More than a service, it's a real partnership. > > — Martín Storch, Regional Manager, Wolox > Tupaca is a strategic partner for maximstore. Their team brings together technical excellence, a real understanding of our business and the initiative to propose and build solutions — that's what makes them an unbeatable partner for building and running our e-commerce. > > — Alejandro Goldin, CEO, maximstore > We were able to focus entirely on our business, because they took care of all our technology needs from day one. We're very happy working side by side with Tupaca every day. > > — Carlos Chimeno, E-Commerce Manager, Grupo Mendizábal > Our experience with Tupaca was excellent. They helped us launch an e-commerce platform tailored to our needs, with a real focus on user experience. > > — Matías Felicitato, Director, Gamer Factory > Working with the Tupaca team on our e-commerce was simple and transparent. What we needed wasn't straightforward — our industry has a lot of moving parts — and they still turned it into something real, high-quality and fully usable. We'll keep relying on them for what comes next: we've found our go-to software partner, no question. > > — Martín Binni, Founder, Datahaus > Thank you for your support. I hope we keep growing together — working with Tupaca is a pleasure. I truly appreciate all the effort and dedication. > > — Cesar Cabrera, Technical Lead, Grupo Palenque > I can't recommend Tupaca enough. I've spent quite a while now building software tailored to my needs with them, and I have nothing but good things to say on every front: capability, transparency, understanding and scope. Everything works well. > > — Dra. Socorro González, Managing Director, Fertygen > Working with Tupaca has been a game-changer. Their team combined expertise, professionalism, and creativity to deliver a product that exceeded our expectations. The process was smooth, with clear communication and regular updates. We're thrilled with the results and consider Tupaca a trusted partner for our future needs. > > — Agu Rodríguez, CEO, Ephere > It's a pleasure to work with Tupaca. We can count on both their people and their professionalism. > > — Fabiana Grosman, Director of LEATID, LEATID > We were very pleased with the consulting engagement. The report was extremely thorough, both technically and in terms of process. The presentation was excellent too: their technical expertise really showed, and their conclusions were spot on and exactly what we expected. We are very satisfied with how this first engagement turned out, and we will certainly bring them back in the future. > > — Ricardo Inagaki, President, Jotafí > The experience was excellent and went beyond what we expected. We organized and professionalized our processes. Today we have a much clearer way of working, aligned with our goals, practical tools that make our day-to-day easier and, most importantly, a team that feels more agile and productive. > > — Nicolás Marquart, CTO & Co-Founder, Growlat More success stories: https://www.tupaca.com/en/success-stories contacto@tupaca.com · +54 9 11 6813 6174