--- title: Mosso Case Study: Luxury Jewelry E-commerce description: Maintenance and evolution of Mosso's e-commerce, a luxury jewelry and watch retailer in Chile, managing requests from brands like Rolex and Cartier. --- # Mosso: Luxury Jewelry E-commerce We joined the team behind the e-commerce site of Mosso, an Official Rolex Retailer in Chile, to improve it, add new features and manage requests from the luxury brands it represents. - **Client**: [Mosso](https://www.mosso.cl/) - **Industries**: [Retail and e-commerce](https://www.tupaca.com/en/industries/retail-ecommerce) - **Services**: E-commerce - **Timeline**: Feb 2026 – present - **Team**: A PM, developers and a UI/UX designer - **Live site**: https://www.mosso.cl/ - **Technologies used in this project**: [WordPress](https://www.tupaca.com/en/technologies/wordpress), [WooCommerce](https://www.tupaca.com/en/technologies/woocommerce) > We're the technical link between Mosso and some of the world's most demanding watch brands ## The challenge Mosso is a Chilean fine jewelry house with over 35 years of history and an official retailer for Rolex and other leading watch brands. With its e-commerce already up and running, it needed a partner to improve it, help it grow and meet requests from brands with very demanding standards. ## Our solution We joined once the platform was already built, with a monthly improvement and support plan that includes: - Perfective, corrective and evolutionary maintenance of the e-commerce platform - WordPress and plugin updates to prevent security vulnerabilities - UI/UX design for new features and changes to existing modules - Managing and coordinating requests from Rolex, Tudor, Cartier, TAG Heuer, Hublot and other brands - Technical advice on strategy, servers, hosting, architecture and performance - A weekly meeting and joint task prioritization within a monthly hour package ## The result - 100% compliance with the digital standards Rolex requires from its official retailers - An online experience worthy of the luxury brands it represents - A secure, up-to-date platform that keeps evolving - Brand requests handled in an organized way, based on priorities - A technology partner that supports every decision about the site ## Key figures - 100% — compliance on tracking, cookies, SEO and design - <1 day — business-day response time - +5 — luxury brands whose requests our team manages ## Speaking the language of luxury brands Brands like Rolex have precise guidelines for how they're presented online, and they audit them every month. We take in each request, assess its impact and implement it based on Mosso's priorities. In the latest review, the site scored 100% on tracking, cookie consent, SEO and design. ## Testimonials > I want to share how satisfied we are with Tupaca's services. Choosing Tupaca as our IT services provider has been one of the best decisions we've made. Tupaca helped us scale our development team quickly, bringing in strong talent efficiently, which allowed us to hit every goal we set. Tupaca is more than a vendor — it has become a true strategic partner for our company. We deeply value their commitment and outstanding work. > > — José Jones, Sr Manager Software Engineer, The Walt Disney Company > Tupaca helped us quickly bring in strong talent with exactly the right technical skills at a pivotal moment, while we were building La Nación's data engineering team. From day one they showed a deep understanding of what we needed, which gave our team a solid foundation to succeed. > > — Gonzalo Leon, Head of Data Architecture, La Nación > Working with Tupaca has been a great experience. The team truly understood what we needed and delivered an e-commerce platform that has streamlined our operations and grown our online sales. > > — Sebastián Jovanovich, General Manager, Sofitel La Reserva Cardales > Tupaca has been our development partner for three years, giving us a great team: senior professionals who are also great people, committed every single day. I'm happy to say we're not two teams — we're one. > > — Claudia Yorio, Regional IT Manager, Essen > Tupaca understood our specific needs from day one and helped us build a team that truly complements our in-house capabilities. More than a service, it's a real partnership. > > — Martín Storch, Regional Manager, Wolox > Tupaca is a strategic partner for maximstore. Their team brings together technical excellence, a real understanding of our business and the initiative to propose and build solutions — that's what makes them an unbeatable partner for building and running our e-commerce. > > — Alejandro Goldin, CEO, maximstore > We were able to focus entirely on our business, because they took care of all our technology needs from day one. We're very happy working side by side with Tupaca every day. > > — Carlos Chimeno, E-Commerce Manager, Grupo Mendizábal > Our experience with Tupaca was excellent. They helped us launch an e-commerce platform tailored to our needs, with a real focus on user experience. > > — Matías Felicitato, Director, Gamer Factory > Working with the Tupaca team on our e-commerce was simple and transparent. What we needed wasn't straightforward — our industry has a lot of moving parts — and they still turned it into something real, high-quality and fully usable. We'll keep relying on them for what comes next: we've found our go-to software partner, no question. > > — Martín Binni, Founder, Datahaus > Thank you for your support. I hope we keep growing together — working with Tupaca is a pleasure. I truly appreciate all the effort and dedication. > > — Cesar Cabrera, Technical Lead, Grupo Palenque > I can't recommend Tupaca enough. I've spent quite a while now building software tailored to my needs with them, and I have nothing but good things to say on every front: capability, transparency, understanding and scope. Everything works well. > > — Dra. Socorro González, Managing Director, Fertygen > Working with Tupaca has been a game-changer. Their team combined expertise, professionalism, and creativity to deliver a product that exceeded our expectations. The process was smooth, with clear communication and regular updates. We're thrilled with the results and consider Tupaca a trusted partner for our future needs. > > — Agu Rodríguez, CEO, Ephere > It's a pleasure to work with Tupaca. We can count on both their people and their professionalism. > > — Fabiana Grosman, Director of LEATID, LEATID > We were very pleased with the consulting engagement. The report was extremely thorough, both technically and in terms of process. The presentation was excellent too: their technical expertise really showed, and their conclusions were spot on and exactly what we expected. We are very satisfied with how this first engagement turned out, and we will certainly bring them back in the future. > > — Ricardo Inagaki, President, Jotafí > The experience was excellent and went beyond what we expected. We organized and professionalized our processes. Today we have a much clearer way of working, aligned with our goals, practical tools that make our day-to-day easier and, most importantly, a team that feels more agile and productive. > > — Nicolás Marquart, CTO & Co-Founder, Growlat More success stories: https://www.tupaca.com/en/success-stories contacto@tupaca.com · +54 9 11 6813 6174