The challenge
Hudson Kitchenware, a kitchenware brand, was getting WhatsApp inquiries through its online stores in Mexico and Uruguay, and its team followed up on each one by hand. It needed an AI agent to handle that first response.
An AI agent answering Hudson Kitchenware's customers on WhatsApp in Mexico and Uruguay
2 stores
on Shopify, in Mexico and Uruguay
72 h
from our first conversation to live in both stores
2 people
on an agile team: a PM and a developer









Our solution
We integrated an AI customer service agent into both Shopify stores:
- Chatty's AI agent integrated into the Mexico and Uruguay stores
- A floating WhatsApp button on the Uruguay store, which didn't have one
- Customer service set up per country, each with its own number
- A guide so the Hudson Kitchenware team can manage the agent's messages from the Chatty dashboard
The result
- WhatsApp inquiries answered first by an AI agent, with no manual follow-up
- Automated customer service in two countries, managed from one platform
- A team that can adjust the agent's messages on its own
- The integration live in one day, once we had access
- One number per country
- Each country needed its own WhatsApp number, so we set up customer service for Mexico and Uruguay separately. When Uruguay later added a new number, the change went through without touching the Mexico store.
- Timeline
- Feb 2026
- Team
- A PM and a developer
Technologies used in this project:














